Rezu Platform Terms of Service

Effective date: August 30, 2026
Last updated: October 2, 2026

§1. General Provisions

These Terms of Service ("Terms") set out the rules for using the Rezu platform, available through the mobile app and the website, referred to below as the "Platform".
The Platform is operated by:
Karolina Tomaszyk
ul. Tadeusza Rejtana 4/29, 60-653 Poznań, Poland
NIP (Polish tax ID): 6653018221
REGON (business registry number): 381357920
KRS: not applicable (registered in CEIDG)
email: kontakt@getrezu.pl
referred to below as "Rezu" or the "Operator".
Rezu allows Users to, in particular:
1. search for parking spots;
2. publish parking-spot listings;
3. make and manage bookings;
4. communicate with the other party to a booking;
5. use the payment functions made available on the Platform;
6. report problems related to a booking.
7. Rezu is solely the provider of a technology platform that enables rental agreements for a Spot to be concluded between an Owner and a Renter. The rental agreement is concluded directly between the Owner and the Renter. Rezu is not a party to that agreement and is neither the owner nor the holder of the Spot; Rezu's remuneration is the fee for using the Platform.
Using the Platform requires accepting these Terms.
These Terms do not limit any rights consumers hold under mandatory provisions of law.

§2. Definitions

For the purposes of these Terms:

User — a person using the Platform.
Owner — a User offering a parking spot through the Platform, who holds the right to make it available to the extent required to do so.
Renter — a User who books a parking spot.
Spot — a parking spot made available through the Platform.
Listing — the information describing a Spot, including its location, price, availability, and rules of use.
Booking — the arrangement between an Owner and a Renter concerning use of a Spot for a specified time.
Price — the amount due for a Booking, comprising the price set by the Owner and any Rezu fees due, as shown before the Booking is made.
Instant Book — the mode in which a Booking is confirmed without any additional acceptance by the Owner.

§3. Account and Use of the Platform

Features that require identifying the User are available once an Account has been created.
An Account can be created using an email address or through an external sign-in provider, such as Google or Apple.
A User must provide true and current information.
An Account is for use by the User who created it. A User may not make their Account available to third parties in a way that lets them use the Platform as that User.
A User must be at least 18 years old.
A User must use the Platform in accordance with the law, these Terms, and generally accepted rules of social conduct.
It is prohibited, in particular, to:
1. provide false information;
2. use someone else's Account;
3. list a spot without the right to make it available;
4. circumvent the Platform's payment system or fees;
5. manipulate reviews and ratings;
6. attempt to compromise the security of the Platform;
7. use the Platform for unlawful purposes.

§4. Parking-Spot Listings

An Owner may list a Spot if they hold the right to make it available for a fee.
The Owner is responsible for the truthfulness and accuracy of the information published in a Listing.
A Listing should, in particular, state:
1. the Spot's location;
2. available time slots;
3. the price;
4. how to access the Spot;
5. any material restrictions on using the Spot.
The Owner is responsible for obtaining any consents required from the property owner, homeowners' association, housing cooperative, or property manager, where such consent is required.
Rezu may mark a Spot as verified if it has carried out a certain form of verification. Such a mark is not a guarantee of the Spot's technical condition, nor of the full verification of all information provided by the Owner.
Rezu may refuse to publish, restrict the visibility of, or remove a Listing if it:
1. violates these Terms or the law;
2. contains false or misleading information;
3. has been reported as potentially unlawful;
4. could, if published, endanger the safety of Users or of the Platform.

§5. Bookings

A Renter may make a Booking in accordance with the information shown on the Platform.
Every Booking on the Platform is confirmed immediately (Instant Book) — it is formed the moment the Renter pays for it, and requires no additional acceptance by the Owner.
Before making a Booking, the Renter receives information covering, in particular:
1. the Spot;
2. the date;
3. the parking period;
4. the price;
5. the cancellation rules;
6. the available payment method.
Once a Booking is confirmed, the Renter may receive the information needed to use the Spot, in particular the bay number, an access code, or entry instructions.
A Booking is concluded between the Owner and the Renter. Rezu provides the Platform that enables a Booking to be made and managed, and provides its own services relating to the operation of the Platform.

§6. Using the Spot

A Renter may use the Spot only during the period covered by the Booking.
The Renter must:
1. use the correct Spot;
2. follow the rules in force on the property;
3. comply with the information stated in the Listing;
4. vacate the Spot before the Booking ends.
The Renter must not, in particular:
1. occupy any other parking spot;
2. block fire lanes or traffic routes;
3. share access details with unauthorized persons;
4. use the Spot in a manner inconsistent with its intended purpose.
The Renter is liable for damage caused by themselves and by any person they allow to use the Spot, on the terms provided for by law.
The Owner must ensure that the Spot is available for use in accordance with the confirmed Booking.
Handover of a remote, card, fob or key. Where using the Spot requires handing the Renter an item that enables entry (in particular a gate or barrier remote, an access card, a fob or a key), that item remains the Owner’s property, and it is handed over and returned directly between the Owner and the Renter, outside the Platform. Rezu is not a party to that handover.
Deposit for a handed-over item. Rezu does not collect, hold or settle any deposit for the items referred to in paragraph 6. If the Owner makes handing such an item over conditional on a deposit, its amount, form and return are agreed and settled solely between the Owner and the Renter, outside the Platform. Rezu does not mediate its return, does not decide disputes about it, and does not cover the cost of an item that is not returned.
The Renter must return the item referred to in paragraph 6 no later than the end of the Booking period, in the manner agreed with the Owner. The Renter may not copy such an item, pass it to third parties, or use it after the Booking has ended.
If the item referred to in paragraph 6 is not returned, is lost or is damaged, the Renter is liable to the Owner on general principles, including the cost of restoring access (where necessary, the cost of reprogramming the property’s equipment). The Owner pursues such claims directly against the Renter. Following a report, Rezu may apply the measures provided for in §11 to a User Account, which does not replace the Owner pursuing their claim.
Rezu recommends that the handover and the return of the item referred to in paragraph 6 be documented by the parties (for example with a dated photograph and a written confirmation). Without such documentation, pursuing a claim may be more difficult.

§7. Prices and Payments

The Owner sets the price of a Spot, and Rezu may charge a fee for use of the Platform.
The Price of a Spot is owed to the Owner. Rezu collects it from the Renter in the Owner's name and on the Owner's behalf and passes it on to the Owner; that amount is not Rezu's remuneration. Rezu's own service is solely the Platform service (intermediation, payment handling and support), for which Rezu charges the service fee referred to in item 3.
Rezu's standard service fee is 20% of the price set by the Owner, unless a different amount was indicated before the Booking was made.
If the building in which the Spot is located has at least 5 active Spots, Rezu allocates to that building's housing association an amount equal to 2% of the Price of the Spot from every paid Booking. The amount comes out of Rezu's service fee and neither increases the amount paid by the Renter nor reduces the Price owed to the Owner. Settlement takes place monthly on the basis of a document issued by the housing association.
The total amount due from the Renter is shown before the Booking is confirmed.
The service fees referred to in item 3 are gross amounts for a Renter who is a consumer. Where the Renter books as a business and provides a tax identification number confirmed in the relevant register, the service fee is a net amount to which Rezu adds VAT under the applicable rules; for a business from another EU Member State the reverse-charge mechanism applies. The amount payable including tax is shown before payment is made.
Payments may be made using the methods made available on the Platform, including through external payment operators.
Where a payment is handled by an external operator, that operator's own terms and payment-processing rules may apply to that part of the transaction.
The Owner is responsible for their own tax obligations relating to income earned from making Spots available.
Rezu is an intermediary marketplace, and the seller of the service of making a Spot available is the Owner. The sales document — an invoice, a receipt or another document, as the Owner's own tax situation requires — is issued to the Renter by the Owner themselves, in the Owner's own invoicing software. Rezu does not issue sales documents on the Owner's behalf, does not generate them and does not store them. Rezu issues its own invoice, covering only the service fee referred to in item 3, separately.
If, while booking, the Renter explicitly states that they need a document for their company, the company details they provide (company name, tax identification number, registered address, country) are made available to the Owner of that Booking once it has been paid for, and solely so that the sales document can be issued. Until the moment the Owner first views those details, the Renter can correct them. If the Owner is a business and has entered company billing details on the Platform, the Owner's name, tax identification number and registered address are made available to the Renter of such a Booking so that the Renter can identify the seller; the address of an Owner who is a private individual is not shared. The processing of these details is governed by the Rezu Privacy Policy.
Rezu may be required to collect and report information about Users or transactions to the competent authorities, where required by law.
The fee and payment rules for long-term rental (Rezu Long) differ from those described above in this section and are set out separately in §13.

§8. Cancellations and Refunds

Once a Booking is confirmed (which happens immediately once the Renter pays for it — §5.1), the following rules apply:
Cancellation at least 24 hours before the Booking starts: the Renter receives a refund of the base Price. Rezu's service fee is non-refundable for any Booking cancellation initiated by the Renter.
Cancellation less than 24 hours before the Booking starts: the Renter receives a 50% refund of the base Price, while the remaining part of the base Price remains due to the Owner, and Rezu's service fee remains due in accordance with the terms shown before the Booking was made.
If the Owner cancels a confirmed Booking, the Renter is entitled to a full refund of the amount paid, subject to any rights arising under applicable law.
Rezu may take further action against an Owner who repeatedly, or without justification, cancels confirmed Bookings.
If the Renter does not show up at the Spot and does not cancel the Booking in accordance with these Terms, the payment is, as a rule, non-refundable.
If the Renter cannot use the Spot for reasons attributable to the Owner, they may report the problem to Rezu.
The above rules do not limit any statutory rights held by a Consumer.
Where a Consumer holds a statutory right of withdrawal, they may exercise it in accordance with applicable law.

§9. Overstaying and Violations of Parking Rules

The Renter must vacate the Spot before the Booking ends.
If the Renter overstays, the Owner may pursue payment or other claims against the Renter, to the extent such claims are grounded in law or in the terms presented to the Renter before the Booking was made.
Where a parking area has its own additional fees, penalties, or overstay rules, the Renter must familiarize themselves with and comply with them.
Rezu may, in the future, offer a feature for automatically charging additional fees.

§10. Problems, Complaints, and Safety

A problem relating to a Booking can be reported at kontakt@getrezu.pl or through the feature available on the Platform.
A report should, where possible, include the Booking number, a description of the problem, and any material substantiating it.
In the event of a problem accessing a Spot, a Spot not matching its Listing, or a cancellation by the Owner, Rezu may help put the parties in contact and — in justified cases — refund all or part of a payment.
Rezu does not finally resolve civil disputes between an Owner and a Renter.
Rezu is not, as a rule, the manager of a parking facility, and does not provide protection for a vehicle or items left inside it.
In the event of theft, vehicle damage, or another incident requiring the intervention of the appropriate authorities, the User should contact those authorities.
Reports concerning potentially unlawful content or Listings can be sent to kontakt@getrezu.pl. Rezu handles such reports in accordance with applicable law.

§11. Liability and the User's Account

The Owner is responsible for the truthfulness of a Listing, for holding the right to make the Spot available, and for ensuring the Renter can use the Spot in accordance with the Booking.
The Owner declares that they alone bear full responsibility for correctly classifying the services they provide, for meeting their tax obligations, and for recording sales on a fiscal cash register where the law requires it. Rezu does not provide tax advice and is not liable for the Owner's tax obligations. The Owner issues the sales document themselves, on the terms set out in §7 items 10-11.
The Renter is responsible for using the Spot in accordance with the Booking, these Terms, the property's rules, and the law.
Rezu is liable for the proper performance of its own services, on the terms set out in applicable law.
Rezu is not liable for the acts or omissions of Users, for which, under the law, that User is responsible.
Rezu does not exclude or limit any liability that cannot be excluded or limited under the law.
Rezu may temporarily suspend an Account or restrict access to Platform features where justified, in particular, by a violation of these Terms, the security of the Platform, suspicion of fraud, or an obligation arising under the law.
Where possible, the User will be informed of the reason for the restriction placed on their Account.
A User may delete their Account at any time. Deleting an Account does not automatically extinguish obligations that arose before it was deleted.
Deleting an Account automatically cancels all of the User's unfinished Bookings (paid or awaiting payment), on terms equivalent to a cancellation initiated by the other party — in accordance with §8. In particular: Bookings in which the User was the Renter are cancelled with a full refund; if the User was the Owner, the other party is entitled to a full refund regardless of the Booking's timing.

§13. Rezu Long — Long-Term Rental of Parking Spots

Rezu Long is a Platform feature that allows an Owner to list a Spot for long-term rental (open-ended, with a minimum term of one month) instead of daily Bookings, and allows a Long-Term Rental Agreement between the Owner and the Renter to be concluded through the Platform.
A Spot listed in Rezu Long mode is marked on the Platform as available for the long term only and is not at the same time available for daily Bookings. A Spot is listed in Rezu Long mode on the terms set out in §4.
Long-Term Rental Agreement — an agreement for the rental of a Spot concluded directly between the Owner and the Renter, on the basis of the template agreement made available by Rezu. Rezu is not a party to the Long-Term Rental Agreement — its parties are solely the Owner and the Renter. Rezu provides the Platform through which that agreement is concluded and provides the parties with the intermediation services described in items 4-5. The Spot is made available for the exclusive use of the Renter named in the agreement, with no rotation of users, in return for a fixed monthly charge that does not depend on how long the vehicle is parked.
Within Rezu Long, Rezu handles the recurring (monthly) payment of the amounts due under the Long-Term Rental Agreement through an external payment operator, on terms analogous to §7, subject to the differences described in items 6-9 below.
Rezu makes available a template Long-Term Rental Agreement and a function for storing and attaching, within the Platform, documents related to that agreement (including an agreement signed outside the Platform, if the parties choose to attach it).
An Owner who lists a Spot in Rezu Long mode receives 100% of the monthly price they set, not reduced by any Rezu fees. That price is frozen for the duration of the given Long-Term Rental Agreement — any later change by the Owner to the Listing does not affect the price due under an agreement already concluded.
The Renter pays each month the price referred to in item 6, increased by Rezu's service fee of 15% of that price. The amount of this fee differs from the service fee for daily Bookings (§7 — 20% of the Owner's price); apart from the amount, the mechanism is the same. If, on the day the Long-Term Rental Agreement is concluded, the building in which the Spot is located meets the condition referred to in §7 item 4 (that determination applies for the whole term of the agreement), Rezu allocates to that building's housing association or housing cooperative an amount equal to 2% of the price referred to in item 6 (2 percentage points of the 15% above), settled on the terms of §7 item 4, and the remaining 13 percentage points constitute Rezu's remuneration; if the building does not meet the condition, the whole 15% is Rezu's remuneration. The amount paid by the Renter is the same in both cases — the amount allocated to the association or cooperative never increases it and never reduces the amount due to the Owner.
The first payment under the Long-Term Rental Agreement may cover a proportionate part of the monthly price if the rental start date falls within a calendar month. Subsequent payments are collected on the first day of each calendar month.
Either party may terminate the Long-Term Rental Agreement with one month's notice, effective at the end of a calendar month — in line with the rule in Article 673 §2 of the Polish Civil Code. This means that notice given in a given month takes effect at the end of the last day of the following month, and the Renter also pays for the notice month. A charge that would have fallen due after that date is not collected.
Declarations of intent and notices relating to the Long-Term Rental Agreement, including a declaration of its termination, may be validly made through the Rezu app, on the terms set out in that agreement.
If an Owner or Renter who is a party to an active Long-Term Rental Agreement deletes their Account on the terms of §11, this ends that agreement on terms analogous to the ending of a Booking described in §11, taking into account the specifics of long-term rental, including proportionate settlement for the current paid month.
Rezu is not liable for the performance of the obligations under the Long-Term Rental Agreement by the Owner or by the Renter, on terms analogous to §11 applied accordingly to long-term rental.
In all other respects, the provisions of these Terms apply to Rezu Long accordingly, in particular those concerning the Account, verification, personal data, problems and complaints, and liability, taking into account the differences arising from this §13 and from the content of the given Long-Term Rental Agreement.

§12. Reviews, Personal Data, and Final Provisions

Once a Booking is completed, a User may leave a rating or a review.
Reviews must reflect the User's actual experience and must not violate the law or the rights of third parties.
Rezu may remove or restrict the visibility of a review that violates these Terms or applicable law.
The rules for processing personal data are set out in Rezu's Privacy Policy.
The rules for using cookies and similar technologies on the Platform's website are set out in §8 of Rezu's Privacy Policy.
Rezu may amend these Terms for good cause, in particular in connection with a change in the law, in the Platform's functionality, in payment methods, or in the way services are provided.
Users will be informed of material changes with reasonable advance notice, where required by law.
Changes to these Terms do not affect Bookings already confirmed, unless the law provides otherwise.
Polish law applies to the relationship between Rezu and a User, without prejudice to mandatory provisions protecting Consumers.
Applicable law governs any matters not addressed in these Terms.
These Terms are available on the Platform in a way that allows them to be saved and reproduced.
Contact Rezu:
kontakt@getrezu.pl
Karolina Tomaszyk
ul. Tadeusza Rejtana 4/29, 60-653 Poznań, Poland
NIP (Polish tax ID): 6653018221
REGON (business registry number): 381357920
KRS: not applicable (registered in CEIDG)

End of the Rezu Terms of Service.