Terms of Service

These Terms of Service govern use of the Rezu mobile app and website (the “Platform”), which connects owners of private parking spots (“Owners”) with people looking for a spot for a fixed period (“Renters”). Using the Platform means you accept the rules below.

1. Definitions

• Platform — the Rezu mobile app and backend infrastructure.
• Owner — a user listing a parking spot.
• Renter — a user booking a spot.
• Booking — the parking-spot rental agreement formed between an Owner and a Renter through the Platform.
• HOA — a homeowners' association or housing cooperative (“wspólnota”/“spółdzielnia mieszkaniowa”) a spot/building may be associated with on the Platform.

2. What the Platform is — an intermediary, not a party to the rental

• Rezu is a marketplace connecting Owners and Renters. The Platform is NOT a party to the parking-rental agreement formed between an Owner and a Renter through it — that agreement exists directly between those two parties.
• The Platform does not own, manage, or possess any parking spot listed in the app, has no physical control over it, and does not guarantee its condition, availability, or accuracy of its description beyond the verification mechanisms described in §4.
• The Platform's role is limited to: enabling Bookings to be made, handling payments/settlement (§6), verifying phone numbers, providing the rating and dispute-reporting mechanism (§8), and, in certain cases, routing a share of its commission to an HOA's renovation fund.

3. Registration and accounts

• Registration requires a phone number confirmed by a one-time SMS code. The Platform has no password-based login.
• One phone number = one account. Your phone number is your account identifier.
• A user can be an Owner, a Renter, or both.
• You must provide your own, genuine phone number — using someone else's number without their consent is prohibited (see §10).
• [TO BE CONFIRMED: minimum age to use the Platform] — not defined anywhere in the code or business documentation today. A legal age of majority is the standard assumption, given that rental agreements and payments are involved, but this needs a decision from the founder/counsel.

4. Verification levels — what they guarantee, and what they don't

• User verification — the only account verification level today is a confirmed phone number (“verified phone”). This does NOT mean identity verification, a background check, or legal capacity to contract — only that the account holder had access to the given phone number at sign-up.
• Spot verification — every spot carries one of three labels shown in the app:
  • “verified by the manager” — an HOA manager confirmed the spot exists and belongs to that HOA;
  • “manually verified” — a Platform operator checked the spot exists;
  • “self-listed, unverified” — the Owner added the spot themselves, with no additional verification by the Platform.
• None of the above levels are a Platform guarantee of a spot's physical condition, the Owner's right to offer it, or the absence of any ownership dispute over it — responsibility for the accuracy of a listing rests with the Owner who created it.

5. Booking — modes and rules

• “Request” mode — the Renter sends a booking request; the Owner has 2 hours to accept or decline it. Payment is only taken once accepted — no response within 2 hours means the request simply expires, with no charge to either party.
• Instant Book mode — available only for spots where the Owner has enabled it; the booking and payment happen immediately, with no wait for confirmation.
• Every Booking requires the Renter to provide their vehicle's license plate.
• The exact bay number and, where applicable, the gate code are only revealed to the confirmed Renter on that Booking, and only once the Booking is confirmed — never before.

6. Payments and the Platform's commission

• The price shown in search is the final price — the Renter pays exactly that amount, with no additional fee added at booking.
• Out of that amount, the Platform takes a 20% commission on the Booking price, deducted from the payout owed to the Owner — the Owner receives the remaining 80%.
• If a spot belongs to an HOA that has at least 5 active listed spots on the Platform, an additional 2% of the Booking price — carved out of the Platform's own commission (never an extra charge to the Renter, and never an extra deduction from the Owner beyond the standard 20%) — goes to that HOA's renovation fund. Below the 5-spot threshold, the renovation-fund mechanism is not active.
  • Legal basis for this mechanism — treating the Platform's commission as a new category of the established Polish concept of “pożytki z nieruchomości wspólnej” (income an HOA is entitled to from its common property, similar to leasing roof space for telecom antennas or walls for advertising) — [TO BE CONFIRMED WITH A SPECIFIC HOA MANAGER/LAWYER BEFORE IMPLEMENTATION] — this business assumption has not yet been legally verified.
• Current (pilot) settlement mechanism: the Renter pays the Owner directly by bank transfer (BLIK); the Owner manually confirms receipt of payment in the app, which unlocks the Booking details (gate code, bay number) for the Renter. The Platform does NOT today physically handle the flow of money between the parties, and does not hold funds in any escrow account of its own — this will change once the payment integration described below goes live.
• Planned payment integration (not yet live — no provider credentials are connected): domestic PLN payments are intended to run through Tpay, and cross-border/foreign-currency payments through Mangopay (with an e-money wallet and a KYC process for Owners). Until this integration goes live, only the manual BLIK settlement described above applies.
• Owners operating a registered business may receive a consolidated monthly invoice for the Platform's commission (a planned integration with inFakt, not yet active).
• Tax reporting on rental income is the Owner's own responsibility (e.g. under Poland's flat-rate tax for private rental income). The Platform only provides a payout statement and is not a tax advisor.

7. Cancellations, refunds, and no-shows

• A booking request (“request” mode) that hasn't yet been accepted can be withdrawn by the Renter for free, at any time — nothing has been charged yet.
• A paid Booking can be cancelled by either party:
  • Cancelled by the Renter at least 24 hours before the Booking starts — a full 100% refund.
  • Cancelled by the Renter less than 24 hours before the Booking starts — a 50% refund; the Owner keeps the remaining 50% as compensation for a slot that can no longer be re-listed in time.
  • Cancelled by the Owner — always a full 100% refund to the Renter, regardless of how late the cancellation is — a Renter is never penalized for an Owner backing out.
  • A Booking that has already started (the Renter is currently parked) cannot be cancelled through this mechanism — [TO BE CONFIRMED: no documented policy exists yet for ending a stay early, mid-stay].
• A “request”-mode Booking the Owner didn't respond to within 2 hours expires automatically — with no charge to either party.
• [TO BE CONFIRMED: no separate “no-show” category exists today] (a Renter who never shows up despite a confirmed, paid Booking) — today the only available mechanism is the problem-report flow described in §8; a dedicated no-show policy is an open business decision.

8. Reports and dispute resolution

• If something goes wrong during a stay (the spot was occupied, the Owner never showed up, damage occurred, or something else), either party to a Booking can report a problem directly in the app, describing what happened.
• Reports go to the Platform's team — our stated first-response target is 2 hours; urgent matters can also be called in at +48 601 234 214.
• Reports are resolved case by case, by a Platform operator, based on both parties' accounts. Where a dispute is confirmed and found valid, the Renter is entitled to a full refund of the amount paid — the refund decision is made separately from closing the report itself, and requires a separate booking cancellation action.
• The Platform reserves the right to decide a dispute based on the evidence available (both parties' accounts, booking history, ratings) — a Platform decision does not deprive either party of the right to pursue a claim through the courts.

9. Suspension and account deletion

• The Platform may suspend (“block”) a User's account or an HOA, in particular for: providing false information, violating these Terms, acting to the detriment of other users, attempted fraud, or attempts to circumvent the Platform's security mechanisms (e.g. SMS-code rate limits).
• A suspension is reversible — a Platform operator can lift it once the situation is resolved, and the user will be notified when it is.
• Independent of suspension, every User can permanently delete their own account at any time — see the Privacy Policy §5 and the Delete account page. Account deletion is irreversible.

10. Prohibited uses

You may not, among other things: provide false information (including someone else's phone number or vehicle plate without their consent); list a spot you do not have the right to offer; attempt to route payment for a Booking outside the Platform's own payment mechanisms after the Booking was made through the Platform, in order to avoid its commission; share a gate code or other access details with anyone who isn't a party to that Booking; harass or discriminate against the other party; or attempt to abuse the Platform's security mechanisms (SMS codes, login attempts). Violating any of the above may result in a suspended or permanently blocked account, and, where warranted, a report to the relevant authorities.

11. Scope of availability — an open risk

• The Platform operates today as a pilot, aimed primarily at residents of specific, paired buildings/HOAs, and at parties with a clear chain of accountability (e.g. an office tenant, a guest referred by the Owner).
• Fully opening the Platform to any private individual outside any HOA or property manager remains an UNRESOLVED RISK. It would require liability insurance and/or additional identity verification and a security-deposit mechanism, none of which the Platform currently has. Until such safeguards exist, the Platform cannot guarantee the same level of transaction safety outside a verified HOA context, and expanding to that model requires a separate business and legal decision.

12. Limitation of liability

• The Platform works to enable safe Bookings, but — as an intermediary, not a party to the rental agreement (§2) — it is not liable for: the physical condition or safety of a parking spot, damage to a vehicle or property during a stay, the conduct of the other party to a Booking, or content (descriptions, comments) submitted by Users. The Platform is not a party to the rental agreement, holds no legal title to any listed parking spot, and is not liable for damage, theft, destruction of property, or violations of a Homeowners' Association's internal rules committed by Users.
• Renter liability for damage. The Renter acknowledges and accepts that they use the parking spot at their own risk. The Renter bears full civil liability for any damage caused to the Owner's property (the garage, driveway, structural elements, other vehicles) arising during the Booking. The Renter represents that they hold valid third-party motor liability insurance, as required by separate law for every registered vehicle used on public roads.
• Owner liability for the right to rent. The Owner represents that they hold full legal right to the listed parking spot and the right to make it available for a fee through the Platform. The Owner bears full liability for any third-party claims (including from a Homeowners' Association or property manager) arising from a violation of the building's internal rules or applicable law in connection with listing the spot.
• The Platform does not currently carry liability insurance covering damages arising between an Owner and a Renter — see §11. Until such insurance is in place, use of the Platform is at both parties' own risk, to the extent permitted by applicable law (in particular, Polish consumer-protection law and rules on unfair contract terms, which these Terms cannot override).
• Nothing in this section excludes or limits the Platform's liability to the extent Polish law does not permit it to be excluded or limited (e.g. towards consumers).

13. Governing law and dispute resolution

• These Terms are governed by Polish law.
• Consumers may use out-of-court complaint resolution, including the EU's Online Dispute Resolution platform (ec.europa.eu/consumers/odr) and their local Trade Inspection authority.
• Disputes not resolved amicably fall under the jurisdiction of the competent Polish courts.

14. Changes to these Terms

The Platform may update these Terms, in particular as new features roll out (online payments, KYC, DAC7 reporting). We will notify Users of material changes in the app with reasonable advance notice.

15. Municipal parking data (open data)

The live municipal and Park+Ride parking availability shown on the map in the app is not data the Platform collects itself — it comes from open datasets published by the cities themselves. We publish the full, current list of cities and their official data sources on the Data sources page. These spots cannot be booked through the Platform — you pay for them the same way you always have, on site.

16. Contact

kontakt@rezu.pl · +48 601 234 214
[FOUNDER TO FILL IN: the full legal name, address, and Polish tax ID (NIP) of the entity operating the Platform]

Last updated: August 9, 2026.